Last updated: Saturday, March 14th, 2025
By using Backyard Bandwidth services, you affirm, represent, and warrant that you will comply with all applicable United States federal, state, and local laws and regulations while accessing or using our services. You further acknowledge that Backyard Bandwidth operates under U.S. jurisdiction and that any violations of U.S. law while using our services may result in immediate termination of access without refund and potential legal action.
You also agree not to access, use, or conduct transactions through this website or any associated services if you are:
Backyard Bandwidth reserves the right to restrict or terminate services for any user or entity it reasonably believes to be in violation of this section. Users are responsible for ensuring that their use of the services does not violate any U.S. laws, trade restrictions, or compliance obligations.
This section shall be governed by and interpreted in accordance with United States federal law. Any disputes arising under this clause shall be resolved in a court of competent jurisdiction within the United States.
Backyard Bandwidth reserves the sole and absolute right to refuse service to any individual, entity, or jurisdiction at its discretion, without obligation to provide justification. This includes, but is not limited to, cases where a customer is suspected of violating our policies, engaging in prohibited activities, or posing a financial or reputational risk to our business.
Refunds are not guaranteed and are assessed on a case-by-case basis at the sole discretion of Backyard Bandwidth. We maintain the exclusive right to deny any refund request for any reason, including, but not limited to:
No Chargebacks or Disputes: By using our services, you agree not to initiate chargebacks, payment disputes, or unauthorized reversals through your financial institution. Any such actions may result in immediate account termination and legal enforcement to recover costs incurred.
Backyard Bandwidth reserves the right to modify this policy at any time, with changes taking effect immediately upon posting. By continuing to use our services, you acknowledge and agree to these terms and waive any claims regarding denied refunds or service refusals.
Customers are required to ensure timely and full payment for all services provided by Backyard Bandwidth. Any invoices that remain unpaid for more than 7 days past the due date will be considered delinquent. Backyard Bandwidth reserves the right to immediately terminate services for any account that remains past due beyond this period, at its sole discretion.
Unless explicitly stated in a separate agreement, all payments are final and non-refundable. Termination of services due to non-payment or policy violations does not entitle the customer to a refund or credit.
Backyard Bandwidth reserves the right to modify this policy at any time. Continued use of the services after an update constitutes acceptance of the revised terms. Customers are responsible for reviewing billing policies periodically.
By using our services, you acknowledge and agree to this Billing and Account Termination Policy and accept any legal and financial obligations associated with non-payment.
We will make reasonable attempts to collect overdue payments, including sending reminders and notifications. Backyard Bandwidth reserves the right to send customers to collections if payment is not received within a reasonable timeframe. By using our services, you agree that unpaid balances may be referred to a third-party collection agency or legal action may be pursued to recover the owed amount. Any additional costs incurred in the collection process, including but not limited to attorney fees, court fees, and collection agency charges, will be the responsibility of the customer.
To avoid service disruption, customers are encouraged to maintain up-to-date billing information and ensure timely payment of invoices.
By continuing to use our services, you acknowledge and agree to this Billing and Account Termination Policy, and you accept any legal and financial obligations arising from non-payment.
Backyard Bandwidth reserves the right, at its sole discretion, to modify, adjust, or update the pricing of its services at any time to reflect changes in operational costs, market conditions, inflation, or other business needs. Price changes may include increases or decreases and shall apply to all new and existing customers unless otherwise specified.
In the event of a price increase, Backyard Bandwidth will provide advance notice to affected customers via email, with the notice period determined at our discretion. The notice will specify the revised pricing, the effective date, and any applicable changes to billing cycles or subscription renewals. Failure to receive such notice due to outdated or incorrect contact information provided by the customer does not exempt the customer from the new pricing once effective.
By continuing to use our services after the effective date of a price change, you expressly acknowledge, accept, and agree to the new pricing. If you do not agree with the updated pricing, you must cancel your service before the change takes effect. Continued use of the services beyond the effective date constitutes binding acceptance of the new pricing.
Backyard Bandwidth is under no obligation to issue refunds, credits, or price adjustments for any pricing changes, unless explicitly required by law or outlined in a written agreement. By using our services, you agree that price modifications are a necessary component of maintaining sustainable business operations and that Backyard Bandwidth shall not be held liable for any damages, losses, or claims resulting from such changes.
This provision constitutes a legally binding agreement between Backyard Bandwidth and its customers. Any disputes arising from price changes shall be governed by the laws of the United States and adjudicated in a court of competent jurisdiction within the state of operation of Backyard Bandwidth.
By using Backyard Bandwidth services, you agree to comply with all applicable United States laws and regulations, as well as this Fair Use Agreement. Any use of our services for illegal, malicious, or unauthorized activities is strictly prohibited and may result in immediate suspension or termination of access without refund or prior notice.
Prohibited activities include, but are not limited to:
Backyard Bandwidth reserves the right to investigate suspected violations of this Fair Use Agreement. However, we will only monitor and enforce these terms to the extent that we are technically and legally capable, in accordance with our Logging Policy. We do not engage in active surveillance of customer activities beyond the minimal necessary logging outlined in that policy.
If a violation is detected within our technical capabilities, we may take appropriate legal action, report violations to law enforcement, and immediately terminate services at our sole discretion. Customers acknowledge that violating this agreement may result in termination of access without refund, and that Backyard Bandwidth shall not be held liable for any damages, losses, or claims resulting from enforcement of these terms.
This Fair Use Agreement is a legally binding contract and is governed by the laws of the United States. Any disputes arising under this agreement shall be resolved in a court of competent jurisdiction in our state of operation.
Backyard Bandwidth respects user privacy and operates under a strict no-logging policy. However, we will comply with legally binding requests from law enforcement only when required by applicable law and within the technical and physical limitations of our infrastructure.
Backyard Bandwidth does not voluntarily share, sell, or disclose user data to any third party, including law enforcement, unless compelled by a valid and properly issued legal request, such as a subpoena, court order, or other legally enforceable demand.
Due to our minimal data retention practices, the only information potentially available in response to such requests is:
We do not collect, log, or store any of the following:
If a legally binding request is made, Backyard Bandwidth will:
Backyard Bandwidth reserves the right to challenge or reject any legal request that we deem unlawful, overly broad, or in violation of our users’ rights. For further details on our minimal data retention, please refer to our Logging Policy.
By accessing, using, or continuing to use Backyard Bandwidth’s services, you affirm that you have read, understood, and agree to be legally bound by these terms and the Fair Use Policy. If you do not agree to these terms, you must immediately discontinue use of all services.
Your continued use of the services constitutes express acceptance of these policies, including any future updates or modifications. Backyard Bandwidth reserves the right to update these terms at its sole discretion, with changes taking effect immediately upon posting to this website. It is your responsibility to review these policies periodically to remain informed of any updates.
All customers are provided limited free support, with a maximum of three (3) support inquiries per month. Any additional support requests beyond this limit may be subject to additional charges at our sole discretion. Our support tiers are as follows:
One-time support fees will only apply after a customer has exceeded their free monthly support inquiries.
For customers who need more frequent support, we offer optional monthly support add-ons:
Backyard Bandwidth reserves the right to modify, update, or amend this Policy and any other policies associated with its services at any time and at its sole discretion. Any changes will become effective immediately upon posting on this website, unless otherwise stated.
It is your responsibility to review this Policy periodically to stay informed of any updates. Your continued use of the Service after any modifications constitutes binding acceptance of the revised terms. If you do not agree with the updated terms, you must immediately discontinue use of the Service.
In cases where changes significantly impact your rights or obligations, we may provide additional notice via email or other means, but such notice is not required for enforcement of the updated terms.
If you have any questions or concerns regarding these terms, please contact us through the methods provided on the website.